For more information, visit: or download the free app from the Google Play store and iTunes App Store. The company processes payments for Greyhound bus, California Department of Child Support Services and the city of Philadelphia’s bike share program Indego, among others. Using PayNearMe, consumers can make payments on their own schedule, in their own neighborhood, at one of nearly 17,000 trusted locations in the U.S., which include 7-Eleven®, Family Dollar® and ACE Cash Express stores. PayNearMe has been enabling government agencies and businesses to accept cash payments remotely since 2009.
To date, Comcast has announced the opening of five new call centers which will house thousands of new employees, redesigned 177 stores and is getting to customers faster during tech appointments with on-time arrivals reaching 98.7 percent.įor more information about our partnerships and other customer experience improvements, please visit /experience. This effort includes, among other initiatives: hiring 5,500 new customer service employees, redesigning all retail stores, simplifying billing processes and innovating with new technology, such as the XFINITY My Account app. These partnerships are part of Comcast’s multi-year commitment to transform its customer service and customer experience. Customers can also buy products and services through Amazon and return their equipment at The UPS Store. Comcast’s addition of PayNearMe as a cash payment option is an exciting example of what businesses can do to improve the customer experience.”Ĭash bill pay with PayNearMe is just one of the partnerships Comcast has launched recently to serve its customers in the places they already shop.
“Customers consistently tell us they want to pay at convenient locations on their own time and schedule. “We’ve seen steady growth in the number and size of businesses that use PayNearMe to remotely collect cash payments,” said Christian Solomine, PayNearMe’s Senior Vice President of Enterprise and Government. This includes scheduling a call with a care representative, troubleshooting their equipment, checking their appointment time and rescheduling appointments, easily viewing, changing and sharing their Wi-Fi network name and password, and more. Customers can manage all aspects of their account using the app. Easier bill pay is just one of the many features available through the My Account app.
The payment will post to your account within 48 business hours.Ĭustomers who are not already using the XFINITY My Account app can download it for iOS and Android. 7-Eleven will provide you with a paper receipt and you will receive a digital receipt on your phone confirming the payment amount.There is a $1.25 PayNearMe convenience fee per transaction. Head to a nearby participating 7-Eleven store, scan the barcode on your phone and pay the amount you selected.Choose the amount you want to pay and follow the instructions provided by PayNearMe until you receive a barcode.Go to the ‘Pay Bill’ section of the XFINITY My Account app and select the new ‘Cash via PayNearMe’ option.This new partnership gives those customers a payment option that is convenient and simple.” “About five percent of our customers prefer to pay their bills in cash each month. “Improving the customer experience is our top priority, which is why we’re giving customers more options when it comes to interacting with us,” said Mark Allen, Vice President, Strategy & Development, Customer Service, Comcast Cable. A list of participating 7-Eleven stores can be found here. With most 7-Eleven stores open 24 hours a day, seven days a week, cash-paying customers now have an around-the-clock option to pay their bills close to home. Combined with the more than 500 XFINITY stores, Comcast customers will have access to over 8,000 cash payment locations across the country. Through a partnership with PayNearMe, Comcast has launched a new feature on the XFINITY My Account app which enables customers to pay their bills using cash at more than 7,700 participating 7-Eleven stores. – August 3, 2016 – Comcast announces a new payment option for customers who prefer to pay their TV, Internet or phone bills with cash.
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